Job Description
Auto loan/Commercial vehicle/tractor loan/ Any Retail Vehicle
Responsible for managing the complete vehicle finance process, from lead generation and customer acquisition to loan disbursement and post-disbursement support. The role involves dealer interactions, field investigations, documentation and loan processing, timely payment collection, customer relationship management, grievance resolution, and identifying cross-selling opportunities.
Key Responsibilities
- Pre- Disbursement Activity:
- Lead generation through promotional activities conducted.
- Generating leads through referrals.
- Field Investigating Activity.
- Dealer interaction for marketing specific schemes.
- Collection of prospective customer information
- Disbursement:
- Processing application for approval.
- Obtaining documents from customers for payment.
- Collection of invoice /Insurance cover notes and other respective papers.
- Processing loan documents for approval.
- Payment of the finance amount.
- Post Disbursement:
- Process the confirmation of delivery of vehicle finance.
- Re Collection of amounts and relevant documents.
- Collection of registration certificates and insurance policy/ invoices (if applicable).
- Collection, Customer relations and cross-selling:
- Ensuring payments are done in timely manner
- Responding to customer queries and grievances and providing timely information and redressal.
- Exploring favorable cross-selling opportunities with the customers.